Universal Studios Theme Parks has announced that their parks in both Florida and California will remain closed through April 19th, an extension from their originally announced closure that was set to end on March 28th in Hollywood and March 31st in Orlando.
Here are all the answers for those who have reserved their trip. Can I get a refund? Hotel reservations and packages. What happens if I make a reservation while it is closed? What about annual passes?
Universal has delayed the re-opening of both its Orlando and Hollywood locations until April 19th, per a statement released via the company's social media platforms Tuesday afternoon. Originally closed through the end of the month as a result of the coronavirus pandemic, Universal's move marks the first delay in a world of cancellations and could signal the same moves from other theme parks such as Disneyland and Walt Disney World Resort. Universal announced on March 12th that it would be closing both locations through March 28th. Now, not even two weeks later, the reopening has been delayed a full three weeks, at the very least.
"We are extending the closure of Universal Orlando Resort through April 19 as we continue to respond to current conditions and make the health and safety of team members and guests our top priority. This includes our theme parks and Universal CityWalk," a statement on the Universal Orlando resort Twitter page reads.
"The Universal Orlando Resort Hotels have also temporarily suspended operations," the statement adds. "We will continue to monitor the situation and make adjustments as needed, based on guidance from health agencies and government officials."
The Universal Studios Hollywood Twitter has a similar statement, confirming the west coast location would also be closed through April 19.
When the entertainment company first announced the closure of the theme parks, the CityWalk at both locations remained open. Shortly after Universal announced it would temporarily be closing up shop, Disney announced a similar measure.
Frequently Asked Questions
Can I get a refund?
Unexpired single-day tickets that have already been purchased will be valid on any day for 365 days from the purchase date. Unexpired multi-day tickets that have already been purchased will also be valid for first use on any day from 365 days from purchase – but, as always, must be used within seven days of first use. If you cannot travel during this time, you can apply the value of a wholly unused ticket toward a new purchase.
Hotel and Package Bookings
Universal Orlando’s hotels will close at 5 p.m. on Friday, March 20. Guests can modify or cancel room or package reservations held during our park closure period with no penalty or fee.
What if I make a booking while you are closed?
Ticket purchases, hotel reservations and packages purchased between March 4 and May 1 qualify for our Stress-Free booking policy, which means they may be modified or canceled with no fee at least 24 hours prior to arrival. For details, click here.
What about Annual Passes?
Annual passes will be extended by the number of days our theme parks are closed. Existing benefits and restrictions will continue to apply.
Will Blue Man Group remain open?
Blue Man Group’s shows beginning Monday, March 16 through Tuesday, April 19 are cancelled. Guests who have purchased tickets for Blue Man Group shows during this time can call 407 BLUEMAN (258-3626) for assistance.
Mardi Gras Questions
Will Mardi Gras return when the park reopens in April?
Due to the parks’ temporary closure, Universal Orlando’s Mardi Gras celebration will now conclude Sunday, March 15.
Are the upcoming Mardi Gras concerts for the remaining acts – Chris Young, Earth Wind & Fire, Marshmello, Why Don’t We and Gavin Degraw – still happening?
Due to the parks’ temporary closure, Universal Orlando’s 2020 Mardi Gras celebration will now conclude on Sunday, March 15. Any concerts scheduled after this date will also be cancelled.
Universal’s Endless Summer Resort – Dockside Inn and Suites Opening Update
We are postponing the scheduled March 17 opening of our new hotel, Universal's Endless Summer Resort – Dockside Inn and Suites, as we continue to evaluate our offerings during this time. A new opening date will be announced at a later time.
Guests have the option to modify or cancel room or package reservations. Guests with specific questions can call this number for more information: (877) 801-9720