Disney announced significant changes to its Disability Access Service (DAS) at Walt Disney World and Disneyland in an effort to prevent abuse and ensure fair access for guests with disabilities. The adjustments include stricter qualifications, registration procedures, and changes to the validity period of the service.

The DAS program, aimed at assisting guests who have difficulty tolerating extended waits due to disabilities, allows eligible individuals to join attraction lines virtually and return for a shorter wait time. However, Disney aims to refine the system to better serve those who truly need it.

Effective May 20 at Walt Disney World and June 18 at Disneyland, guests with disabilities will need to register for DAS 30 days in advance through a virtual video chat with a specially trained cast member. This replaces the previous practice of registering on the day of the park visit. The service is intended for those with developmental disabilities like autism.

Disney's move comes in response to concerns about abuse of the system, with reports of individuals exploiting the service to skip lines. Len Testa, president of Touringplans.com, noted instances of people sharing tactics to obtain DAS, raising questions about the legitimacy of some claims.

To address these concerns, Disney is partnering with Inspire Health Alliance professionals to assist cast members in determining eligibility for DAS, ensuring that only those who genuinely require the service receive it.

In a statement, a spokesperson for Walt Disney World Resort reiterated Disney's commitment to providing an enjoyable experience for all guests, including those with disabilities, through a range of support services.

These changes underscore Disney's dedication to inclusivity and ensuring fair access for all visitors to its theme parks.